Review before payment
Return and change terms depend on the exact order.
Inventory can be one-of-one, special in size, or tied to delivery and installation scheduling. The applicable written terms must be reviewed before payment.
The written order controls
Confirm cancellation, return, restocking, pickup, delivery, installation, damage-reporting, and timing terms for the exact appliance and services on the order.
Inspect and document promptly
At pickup or delivery, compare the inventory reference and condition to the written order. Follow the stated process and deadline for reporting visible or concealed damage.
Contact the showroom early
If plans change, contact the team before delivery or installation work begins. Do not assume an order can be changed or canceled until the written terms and current status are reviewed.